Responsible Gaming at Rollero Casino
Pokies and table games should stay a bit of fun, never a source of stress. On this page we set out exactly what we do to keep your play safe, the tools you control yourself, and where to find free, confidential help in Australia if you ever need it.
Our Commitment to Your Wellbeing
We hold a Curaçao licence (OGL/2023/176/0095) and we treat the conditions attached to it as a floor, not a ceiling. Every player account on our platform is monitored for patterns that suggest play is drifting from entertainment into harm, such as sharp increases in deposit frequency, deposits made straight after losses, or sessions that run through the night.
When those patterns appear, we act early. Our trained support team may reach out with a private check-in message, suggest a limit you might not have considered, or point you to the tools described below. Nothing about that process is judgemental, and it never affects your standing with us. If you tell us you want to stop, we will help you stop.
Know the Warning Signs
Questions worth asking yourself
Problem gambling rarely announces itself. It builds quietly through small habits that feel manageable on their own. If several of the signs below ring true for you or someone you care about, that is a signal to pause, not a verdict.
- You chase losses, depositing again and again to win back what you lost.
- You hide how long or how much you play from family and friends.
- You borrow money, sell things or use bill money to keep playing.
- Your mood swings sharply with results: elated after a win, flat or irritable after a loss.
- You play for longer than you planned and lose track of time.
- Gambling is no longer fun, but you feel unable to stop.
- You think about pokies while at work, studying or trying to sleep.
Safer Play Tools You Control
Set it and forget it
Every tool below is available inside your Rollero Casino account under Profile, then Responsible Gaming, and each one takes under a minute to activate. Limits apply instantly; increasing or removing a limit takes effect after a 24-hour cooling period so decisions made in the moment cannot be acted on straight away.
- Deposit limits: cap the amount you can deposit per day, week or month, set in your Profile under Responsible Gaming.
- Loss limits: set a maximum net loss over a period, after which play pauses automatically until the period resets.
- Wagering limits: restrict the total value of bets you can place in a set timeframe.
- Session reminders: choose pop-up reminders every 15, 30, 60 or 120 minutes showing time played and net result.
- Reality checks: an on-screen summary of your session history so you always know where you stand.
- Time-out: pause your account for a short break without closing it, activated from the same Responsible Gaming menu.
- Self-exclusion: block access to your account for a fixed period or permanently, described in full below.
How Self Exclusion Works
Durations and what happens to your funds
Self-exclusion is the strongest tool we offer. Once it starts, we close your account to deposits and play immediately, remove you from all promotional and email lists, and block new account registration using your details. It is not a punishment; it is a circuit breaker you control.
You can choose a 24-hour time-out, a 7-day break, a 30-day exclusion, a 6-month exclusion, or permanent closure. If you have an open balance when you exclude, it stays yours: we will process a withdrawal of remaining funds to your verified payment method, and any open bets are settled normally with winnings paid out. We never confiscate a balance because you self-excluded.
| Duration | What it means | Reactivation |
|---|---|---|
| 24 hours | Short time-out, account locks automatically | Reopens by itself after 24 hours |
| 7 days | Cooling-off break for the week ahead | Reopens by itself after 7 days |
| 30 days | Full exclusion for a month | Contact support after 30 days to review |
| 6 months | Extended exclusion with marketing stopped | Written request to support after 6 months |
| Permanent | Account closed for good | No reactivation available |
Keeping Minors Away From Gambling
Age verification and family controls
Gambling at Rollero Casino is strictly for players aged 18 and over. Our KYC process requires a government-issued photo ID before your first withdrawal and we re-verify identity whenever an account shows inconsistent details. Accounts linked to minors are closed as soon as we identify them, and any balance is handled per licence requirements.
If children or teenagers have access to a shared device you also use for gaming, lock your account with a password and never leave sessions open. Parental control software such as Net Nanny, Qustodio or the built-in controls in Windows and macOS can block gambling sites entirely, and Gamblock is widely used for this purpose in Australia.
Free Help Across Australia
Confidential services, no cost, no judgement
Sometimes the right support is outside our walls, and we would rather point you to the best people than keep you talking to us. Each service below is free, confidential and available to any Australian resident, and reaching out to one of them never affects your account with us.
- Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, free 24/7 counselling, chat and email support.
- Lifeline, 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health.
- Salvo Care Line, 1300 36 36 28, salvationarmy.org.au, counselling and practical financial support.
- Financial Counselling Australia, 1800 007 007, financialcounsellingaustralia.org.au, free help with gambling-related debt.
Talk to Our Support Team
We are here around the clock
Our live chat runs 24/7 and our team is trained to handle responsible-gaming requests as a priority, not a sales conversation. You can also email [email protected] with the subject line Responsible Gaming and we will treat your message as confidential. Ask us anything: help setting a limit, a walk-through of your session history, or a self-exclusion set up for you on the spot.
If you would rather not explain why, you do not have to. A single sentence such as "please exclude me for 6 months" is all we need, and we will action it without asking you to justify the decision.
Frequently asked questions
How do I set a deposit limit on my account?
Open your Profile, select Responsible Gaming and choose a daily, weekly or monthly cap. The limit applies immediately and any increase takes effect after 24 hours.
What happens to my balance if I self-exclude permanently?
Your funds remain yours. We process a withdrawal of any remaining balance to your verified payment method, and open bets are settled normally.
Can I reverse a self-exclusion early?
No. For your protection, exclusions of 30 days or longer cannot be lifted early. Short 24-hour and 7-day time-outs expire automatically.
Where can I get free help with gambling in Australia?
Call Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au. Support is free, confidential and available 24/7.