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Terms and Conditions

These Terms and Conditions govern your use of rollero-pokies.com, operated by Rollero Entertainment B.V. under Curaçao licence OGL/2023/176/0095. Please read them in full before you register or play.

Accepting Our Terms

By ticking the acceptance box at registration, opening an account, logging in or placing a single wager on our platform, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions. The agreement takes effect from the moment your account is created and remains in force until either you close the account or we terminate it under the clauses below.

  • 1. These terms form a binding agreement between you and Rollero Entertainment B.V.
  • 2. If you do not accept any clause, you must not register or continue using our platform.
  • 3. We may require you to re-confirm acceptance after material updates are published.
  • 4. Playing with virtual or promotional funds is also subject to these terms.

Who May Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to open an account with us. Accounts are personal: one account per person, per household, per IP address and per payment method. We verify age and identity through our KYC procedures and may suspend accounts that fail verification.

  • 1. Players residing in the United States, United Kingdom, Netherlands, Belgium, Spain, Italy, Portugal, Sweden, Greece, Romania, Lithuania, Latvia, Estonia, Russia, Belarus, Iran, North Korea or Syria may not register or play.
  • 2. You must provide accurate, current and complete information during registration and keep it up to date.
  • 3. You are responsible for keeping your login credentials secure; activity under your account is presumed to be yours.
  • 4. We may request government ID, proof of address and payment method verification at any time.

Deposits, Withdrawals, Verification

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill and the cryptocurrencies Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. Withdrawals are processed through PayID, Visa, Mastercard, Skrill, Neteller, MiFinity, bank transfer, Bitcoin, Ethereum and Tether. The minimum deposit and minimum withdrawal are each 50 AUD or the equivalent in your chosen currency.

  • 1. E-wallet and crypto withdrawals are normally processed within 0 to 24 hours; card and bank transfer withdrawals take 1 to 3 business days.
  • 2. We charge no fees on deposits or withdrawals, though your payment provider may apply its own charges.
  • 3. KYC verification is required before your first withdrawal and is normally completed within 24 to 48 hours.
  • 4. Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.
  • 5. An account with no login or transaction for 12 consecutive months is treated as dormant; we may apply an administration review and close it after notice, returning any remaining balance to your verified payment method.

How Our Bonuses Work

Bonus offers, including the welcome package, Monday reloads, weekly cashback, free spins drops and tournament prizes, each carry their own promotional terms published alongside the offer. Those specific terms apply in addition to the general rules below. If a promotional term conflicts with these general rules, the promotional term prevails for that offer.

  • 1. Bonuses carry wagering requirements that must be completed before winnings become withdrawable.
  • 2. While an active bonus is running, the maximum permitted bet per round or spin is limited; the exact cap is stated in each offer's terms.
  • 3. Certain games, including some table games and jackpot pokies, may be excluded from bonus wagering or contribute at a reduced rate.
  • 4. Bonuses expire after the validity period stated in the offer, after which unused bonus funds and related winnings are forfeited.
  • 5. Bonuses are limited to one per person, household, payment method or IP address unless expressly stated otherwise.
  • 6. We may void bonuses and winnings derived from misuse, as described in the prohibited conduct section.

Conduct We Prohibit

Fair play protects everyone on our platform. The following conduct breaches these terms and entitles us to withhold withdrawals, void bonuses, confiscate related winnings and permanently close the account.

  • 1. Fraud, dishonest play or providing false information at any stage.
  • 2. Chargebacks, reversed withdrawals or payment disputes raised with your bank or provider without first contacting us.
  • 3. Operating multiple accounts or allowing third parties to use your account.
  • 4. Bonus abuse, including low-risk wagering patterns, arbitrage between bonus funds and hedging strategies designed to extract promotional value.
  • 5. Collusion, chip dumping or coordinated play with other users.
  • 6. Use of bots, automated software, scripts or tools that interfere with normal platform operation.
  • 7. Accessing the platform from a restricted jurisdiction, including through VPN, proxy or similar location-masking technology.

Limits and Self-Exclusion

Gambling should stay a form of entertainment, not a financial strategy. We give you tools to stay in control: deposit limits, loss limits, session reminders, reality checks, time-out periods and full self-exclusion. You can set or change these from your account settings or by contacting our support team at [email protected] or through 24/7 live chat.

  • 1. Deposit and loss limits take effect immediately when lowered and after a cooling-off period when raised.
  • 2. Time-out lets you pause your account for a fixed period; you cannot log in during it.
  • 3. Self-exclusion closes your account for the chosen duration, and we will not market to you while it is active.
  • 4. If we notice patterns suggesting gambling-related harm, we may contact you, apply protective limits or refer you to support services.
  • 5. Free confidential support is available in Australia from Gambling Help Online on 1800 858 858.

Account Closure and Complaints

You may close your account at any time by contacting support; we will process the closure and return any withdrawable balance to your verified payment method. We may also close or suspend an account where these terms are breached, where verification fails, or where we are legally required to do so.

  • 1. Complaints should first be raised with our support team, which will acknowledge and review your case.
  • 2. Unresolved complaints may be escalated to our management and, where applicable, to the Curaçao licensing authority.
  • 3. These terms are governed by the laws applicable to our Curaçao licence, and disputes fall under that jurisdiction.
  • 4. Nothing in these terms limits your statutory consumer rights where local law grants them.

When We Update Terms

We review these Terms and Conditions regularly and may amend them to reflect changes in law, licensing conditions or our services. The current version is always published on this page with its effective date. It is your responsibility to check the terms periodically; the version in force when you last logged in applies to your continued play.

  • 1. Material changes will be announced by notice on our platform, email or message to your registered account.
  • 2. Changes take effect on the stated effective date, or after 14 days' notice for material amendments.
  • 3. Continuing to use our platform after the effective date means you accept the updated terms.
  • 4. If you disagree with a change, you may close your account before it takes effect.

Frequently asked questions

How old do I have to be to play at Rollero Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We verify your age through KYC checks before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, household, IP address and payment method. Duplicate accounts may be closed and associated bonuses or winnings voided.

Do you charge fees on deposits or withdrawals?

We charge no fees on either. Your payment provider may apply its own charges, and card or bank transfer withdrawals take 1 to 3 business days.

What happens if I don't use my account for a long time?

After 12 consecutive months of no login or transaction, your account is treated as dormant. We will notify you and may close it, returning any remaining balance to your verified payment method.

How will I know if the terms change?

We publish the current version on this page and announce material changes by notice on the platform, email or message to your registered account, effective after 14 days' notice for material amendments.