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Your Privacy at Rollero Casino

What Data We Collect

We collect only the personal data we need to run your Rollero Casino account, verify your identity and meet our legal obligations. The categories below apply whether you play on desktop or on our mobile-optimised site.

  • Identity data: full name, date of birth, email address, phone number and residential address
  • Verification documents: government ID, proof of address and payment method verification for KYC
  • Transaction data: deposits, withdrawals, bonuses, wagers and winnings
  • Technical data: device type, IP address, browser information and approximate location
  • Gameplay behaviour: games played, session times, betting patterns and responsible-gambling indicators
  • Marketing preferences: which offers you opted in to and how you want to hear from us

How We Use Your Data

We use your data to create and manage your account, process deposits and withdrawals, and complete KYC checks before your first withdrawal, usually within 24-48 hours. Fraud prevention and anti-money-laundering screening run continuously in the background.

We also monitor play patterns to support responsible gambling, deliver the marketing you consented to, and comply with licence obligations set by the Curaçao authority. We never sell your personal data to anyone.

Contract: we process the data required to set up your account, honour your welcome bonus of 100% up to 8,000 AUD with 100 free spins, and pay out your winnings.

Legal obligation: KYC, AML checks, record-keeping and reporting to the Curaçao regulator are mandated by law, so we cannot skip them even if you ask.

Legitimate interest: fraud detection, site security and aggregate statistics on how our 10,000+ games perform rely on this basis, balanced against your rights.

Consent: marketing emails, SMS offers and non-essential cookies run only on your consent, which you can withdraw at any time.

How Long We Keep It

Retention depends on the type of data and the rules attached to it. Once a retention period ends, we delete or anonymise the data.

Transaction and KYC records are kept for at least 5 years after your last transaction to satisfy regulatory requirements. Gameplay logs follow a similar schedule.

  • Identity and KYC documents: 5 years after account closure
  • Transaction data: 5 years after your last deposit or withdrawal
  • Marketing preferences: until you withdraw consent or ask us to delete them
  • Support communications: up to 2 years for quality and dispute purposes
  • Technical logs: up to 12 months for security auditing

Who We Share It With

We share data only with partners who need it to deliver our services, and always under strict contractual confidentiality terms.

Recipients include payment processors for PayID, cards, e-wallets and crypto, KYC/AML verification providers, the Curaçao regulator and auditors, and analytics vendors who help us understand site performance. Game studios such as Pragmatic Play and Evolution receive only technical identifiers needed to run your sessions, never your full profile.

Your Rights Over Your Data

You control your personal data. Where GDPR-style protections apply, you can exercise the rights below by emailing [email protected]; we answer within 30 days. Australian players may also raise concerns with the relevant privacy authority.

  • Access: get a copy of the personal data we hold about you
  • Rectification: correct anything inaccurate or incomplete
  • Erasure: request deletion where no legal retention duty applies
  • Portability: receive your data in a machine-readable format
  • Objection: object to processing based on legitimate interest
  • Withdraw consent: stop marketing or optional cookies at any time
  • Complain: escalate to the data protection authority if we cannot resolve your issue

Cookies and Tracking

We use essential cookies to keep you logged in and remember your currency, plus optional analytics and marketing cookies that load only with your consent. You can change your choices any time from the cookie banner or your account settings. Full details live on our dedicated Cookies Policy page.

How We Protect Your Data

All traffic between you and Rollero Casino runs over TLS encryption. Stored data sits behind strict access controls, so only vetted staff with a work-related need can reach it. Payments through Bitcoin, Ethereum, Tether and other methods stay on certified infrastructure.

If a data breach ever occurs, we will notify affected players and the regulator without undue delay and tell you what we are doing about it.

Contact Our Data Team

Our data protection team answers privacy questions, handles data requests and investigates complaints. Email [email protected] or write to Rollero Entertainment B.V., quoting license OGL/2023/176/0095. We aim to respond to every request within 30 days.

Frequently asked questions

Can I play at Rollero Casino without giving ID documents?

You can register and deposit with basic details, but we must verify your government ID, proof of address and payment method before your first withdrawal. This KYC requirement comes from our Curaçao licence and cannot be waived.

How do I stop marketing messages from Rollero Casino?

Withdraw consent any time via the unsubscribe link in any email or through your account settings. We stop marketing immediately, though transactional messages about your account and withdrawals will continue.

Can I get a copy of my data?

Yes, email [email protected] and we will provide the personal data we hold about you within 30 days in a portable format.

Do you keep my data after I close my account?

Transaction and KYC records stay for at least 5 years after closure because our licence requires it. Marketing preferences and anything with no legal retention duty are deleted when you ask.

Is my crypto payment data shared with third parties?

Crypto transactions run through certified payment processors who only receive the details needed to complete the transaction. We never share your full profile with game studios or marketing partners.