Our AML & Verification Policy, Explained Simply

We hold licence OGL/2023/176/0095 from the Curaçao authority and verify every player before we pay out. This page sets out, in plain terms, how that works.

Our Anti-Money-Laundering Commitment

Rollero Casino is operated by Rollero Entertainment B.V. and licensed in Curaçao. Under that licence we must prevent our platform being used to launder criminal proceeds or finance terrorism, and we take that duty seriously. Our compliance programme follows the anti-money-laundering rules of our licence jurisdiction, including customer due diligence, ongoing monitoring and reporting obligations to the relevant authority.

Our programme is reviewed regularly by our compliance team, and every employee who touches payments or account data is trained on it. If a transaction looks suspicious to us, we are required to report it, and we will not tip you off that a report has been made. That is the law, not a judgement about you.

When We Verify Your Account

Verification at Rollero Casino happens at three points: when you register (basic details and age confirmation), before your first withdrawal, and at any point afterwards where thresholds or risk indicators require a further check. You can deposit and play before full KYC, but no withdrawal leaves your account until we have confirmed who you are.

• Registration: we confirm you are 18 or over and check your details against sanctions and restricted-country lists. Players from the USA, the United Kingdom, the Netherlands and other listed restricted territories cannot hold an account.
• First withdrawal: full KYC, including government ID, proof of address and payment method ownership.
• Higher thresholds or risk triggers: additional documentation, including possible source of funds evidence.

Documents we accept

We accept one government-issued photo ID, one proof of address dated within the last three months, and proof that the payment method is yours.

• Government ID: passport, national identity card or driver licence, showing all four corners and clearly legible.
• Proof of address: utility bill, bank statement or council rates notice in your name.
• Payment method: photo of the card (front and back, middle digits masked) or a screenshot of your e-wallet or crypto wallet showing your name or account handle.

Step by Step Through Verification

Submitting documents takes most players under ten minutes. Our team processes submissions within 24 to 48 hours, and we will contact you by email at [email protected] or through 24/7 live chat if anything needs resubmitting.

To verify your account:

Submit documents through the secure upload area in your account profile, never by email attachment.

Wait for our compliance team to review, typically within 24-48 hours.

Respond promptly if we ask for a clearer copy or an extra document.

Once approved, your withdrawal is queued for processing (0-24 hours for crypto and e-wallets, 1-3 business days for cards and bank transfer).

• We store your documents encrypted, access them on a strict need-to-know basis, and never share them with third parties except where our licence or the law requires it.

Why We Ask for Source of Funds

For most players, ID, address and payment method are all we ever need. Where deposits are large, unusual for your playing history, or structured in a way that catches our attention, the rules oblige us to understand where the money came from. This is not suspicion of you personally; it is a threshold question we must answer for the file.

Acceptable evidence includes recent payslips, a bank statement showing regular income, a tax return or notice of assessment, evidence of an asset sale, or inheritance documents. For crypto deposits, we may ask for the origin of the coins, such as an exchange statement or mining records. The threshold that triggers this check varies with your account profile and risk rating.

How We Monitor Transactions

Every deposit and withdrawal on our platform passes automated and manual screening. Deposits are checked against your profile, funding pattern and payment method history. Withdrawals follow the same-method rule: we pay out to the method you used to fund your account wherever possible, which stops third parties from moving money through your account.

Withdrawal limits: 8,000 AUD per day and 32,000 AUD per week, with a minimum withdrawal of 50 AUD. VIP players at higher tiers receive raised limits and faster payouts as part of their programme benefits. We charge no fees on either side.

Deposit and withdrawal methods at a glance:

If Verification Fails or Stalls

If your documents are missing, illegible, expired or don't match your account details, we will suspend withdrawals on your account until the issue is fixed. You can usually still log in and play, but no funds leave the account. We will tell you exactly what is wrong and what to send.

If you refuse to complete verification, provide documents in someone else's name, or we detect an attempt to hide your identity, we may close the account and, where the law requires it, report the matter to the authorities. In confirmed fraud or money-laundering cases, funds in the account may be frozen. Where documents were simply late, completing KYC restores full account function immediately.

How Long We Keep Your Records

We retain KYC documents and transaction records for at least five years after your account closes, because our licence jurisdiction and anti-money-laundering law require it. Retention lets us answer regulator and law-enforcement requests with a complete audit trail. After the retention period expires, we delete or irreversibly anonymise your personal data. If you would like a copy of the data we hold on you at any time, contact [email protected] and we will action the request.

Frequently asked questions

Can I withdraw before finishing verification?

No. We verify every account before the first withdrawal, with processing taking 24 to 48 hours once we have your documents.

Do you charge a fee for KYC or withdrawals?

No. We charge no fees on deposits, withdrawals or verification, and the minimum withdrawal is 50 AUD.

Why can't I withdraw with Neosurf or CashtoCode?

Those vouchers work for deposits only. Withdrawals go to the same method you deposited with wherever possible, so you would withdraw via PayID, a card, an e-wallet or crypto.

What if my documents get rejected?

We tell you why, usually a blurred image, a cropped edge or a mismatch with your account name, and you can resubmit straight away through the secure upload area.

Is my ID safe with you?

Documents are encrypted, stored on servers with restricted access, and shared only where our Curaçao licence or the law requires it.